Privacy Policy
Effective Date: July 2026
Big Ben’s Moving & Storage respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, request a quote, contact our team, use our services, or opt in to text messages.
By using our website, submitting information, or communicating with Big Ben’s Moving & Storage, you agree to this Privacy Policy.
Company Information
Big Ben’s Moving & Storage provides moving, packing, storage, commercial moving, long-distance moving, specialty item moving, and related support services.
For general customer support, you can contact us at:
Phone: (435) 673-8879
Email: info@bigbensmovingandstorage.com
For SMS text messages, STOP requests, or HELP requests, use:
SMS/Text Messages: +1 (435) 238-7091
Information We Collect
We may collect personal information that you choose to provide through our website, forms, phone calls, emails, text messages, appointment requests, quote requests, and other communications.
This information may include:
Name
Email address
Phone number
Service type
Pickup location
Destination
Appointment details
Moving or storage details
Message content
Communication preferences
SMS opt-in records
SMS consent records
Other information you choose to provide
Also, we may collect basic website data through cookies, pixels, analytics tools, and similar technologies.
This website data may include:
IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring website
General location data
Form activity
Advertising or tracking data
How We Collect Information
We may collect information when you:
Visit our website
Submit a contact form
Request a moving quote
Request storage information
Call our team
Email our team
Send us a text message
Schedule an appointment
Opt in to SMS messages
Interact with our ads or website tools
Communicate with our team about services
In addition, some information may be collected automatically when you use our website.
How We Use Your Information
We use your information to operate our business, respond to requests, and provide moving and storage support.
We may use your information to:
Respond to your questions
Provide moving or storage quotes
Schedule appointments
Confirm service details
Send service updates
Send appointment reminders
Provide customer support
Follow up about your request
Improve our website
Improve our customer service
Measure advertising results
Manage internal business records
Comply with legal or safety requirements
Send marketing messages if you choose to receive them
However, we do not use your personal information in ways that conflict with this Privacy Policy.
Service Providers and Business Tools
Big Ben’s Moving & Storage may use trusted service providers and business tools to help operate our website and manage customer communication.
These tools may help us with:
Website forms
Customer requests
CRM and lead management
Appointment scheduling
Email communication
Text message communication
Phone communication
Analytics
Advertising measurement
Customer support
Internal business operations
For example, these service providers may help us receive form submissions, organize customer requests, send replies, manage appointments, send service updates, and support our sales and customer service process.
These providers may access information only as needed to help us operate our business, provide services, communicate with customers, or support our website.
We do not sell your personal information through this website. Also, we do not give unrelated companies permission to use your personal information to market their own services to you.
SMS and Mobile Information
Big Ben’s Moving & Storage may offer SMS text messaging for customers who opt in.
When you opt in to receive text messages, you agree to receive messages from Big Ben’s Moving & Storage about your quote, appointment, move, storage request, customer service issue, or selected marketing communication.
SMS message types may include:
Quote follow-ups
Appointment confirmations
Appointment reminders
Moving updates
Storage request updates
Customer service messages
Administrative messages
Promotional messages or special offers, if you choose to receive marketing texts
Message frequency varies. Message and data rates may apply.
Mobile Information Sharing
Big Ben’s Moving & Storage does not share, sell, rent, or transfer mobile opt-in information or SMS consent with third parties, affiliates, or lead generators for marketing or promotional purposes.
However, we may share information with service providers who help us deliver text messages, operate communication systems, manage customer requests, or provide customer support.
These service providers may only use the information to help us provide our services and operate our business.
SMS opt-in data and consent are used only to support Big Ben’s Moving & Storage communication and service-related messaging.
SMS Opt-Out
You can opt out of SMS messages at any time.
To stop receiving text messages, reply STOP to +1 (435) 238-7091.
After you send STOP, we may send one final message to confirm that you have unsubscribed. After that, we will stop sending SMS messages unless you opt in again.
For general customer support, call (435) 673-8879.
SMS Help
If you need help with text messages, reply HELP to +1 (435) 238-7091.
You may also contact us directly:
Phone: (435) 673-8879
Email: info@bigbensmovingandstorage.com
Marketing Communications
If you choose to receive marketing messages, we may contact you about services, promotions, updates, or offers from Big Ben’s Moving & Storage.
You can opt out of marketing text messages by replying STOP to +1 (435) 238-7091.
You may also ask us to stop sending certain marketing emails or other promotional communications.
Consent to receive marketing text messages is not a condition of purchase.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, advertising tools, and similar technologies.
These tools may help us:
Improve website performance
Understand website traffic
Measure ad results
Remember user preferences
Improve user experience
Track form performance
Support marketing and remarketing efforts
You may be able to block or delete cookies through your browser settings. However, some website features may not work correctly if cookies are disabled.
Advertising and Analytics
We may use advertising and analytics tools to understand how people find and use our website.
These tools may collect website activity, device information, browser information, general location data, and interaction data.
As a result, we can improve our website, measure marketing performance, and show more relevant ads.
We do not sell personal information collected through our website.
How We Protect Information
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These steps may include secure systems, limited access, employee controls, service provider controls, and other reasonable safeguards.
However, no website, internet transmission, phone system, email system, or storage system can be guaranteed to be completely secure.
Data Retention
We keep personal information only as long as needed for business, customer service, legal, safety, accounting, operational, or compliance purposes.
When information is no longer needed, we may delete it, archive it, anonymize it, or securely dispose of it according to our business needs and legal requirements.
Your Choices and Rights
You may contact us to request access to, correction of, or deletion of certain personal information we have about you.
Also, you may ask us to stop certain communications.
Depending on your location and applicable law, you may have additional privacy rights. These rights may include the right to know what information we collect, request deletion, correct information, or opt out of certain uses.
To make a privacy request, contact us at:
Email: info@bigbensmovingandstorage.com
Phone: (435) 673-8879
We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and services are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites, maps, social media pages, partner websites, forms, or other online resources.
This Privacy Policy applies only to information collected by Big Ben’s Moving & Storage through our website and related services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Therefore, when you visit another website, you should review that website’s own privacy policy.
Service Providers Outside Your Area
Some service providers, systems, or tools we use may process or store information in locations outside your city, state, or country.
By using our website or submitting information to us, you understand that your information may be processed where our service providers operate, subject to reasonable privacy and security practices.
Legal, Safety, and Business Reasons for Sharing
We may share information when needed to:
Comply with the law
Respond to legal requests
Protect our rights
Protect customer safety
Prevent fraud or misuse
Enforce our Terms and Conditions
Support business operations
Work with trusted service providers
Complete a business transfer, merger, sale, or reorganization if applicable
However, we do not share mobile opt-in information or SMS consent for third-party marketing or promotional purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update this page, we may change the Effective Date at the top. Your continued use of our website after updates means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or need help with your information, please contact Big Ben’s Moving & Storage.
For general support:
Phone: (435) 673-8879
Email: info@bigbensmovingandstorage.com
For SMS help or opt-out requests:
SMS/Text Messages: +1 (435) 238-7091
