Terms and Conditions
Last updated: July 2026
Welcome to Big Ben’s Moving & Storage. These Terms and Conditions explain how visitors and customers may use our website, contact our team, request services, submit forms, and join our text message program.
By using this website, submitting a form, requesting a quote, booking an appointment, or communicating with Big Ben’s Moving & Storage, you agree to these Terms and Conditions.
Company Information
Big Ben’s Moving & Storage provides moving, packing, storage, commercial moving, long-distance moving, specialty item moving, and related support services.
You can contact us at:
Phone: +1 (435) 238-7091
Email: info@bigbensmovingandstorage.com
Website Use
This website helps customers learn about Big Ben’s Moving & Storage, view our services, contact our team, request a quote, and submit questions.
When using this website, you agree to act in a lawful and respectful way. For example, you may not submit false information, send spam, interfere with website function, attempt unauthorized access, or misuse our forms, links, tools, or contact options.
In addition, you agree not to use this website in a way that harms the website, our business, our customers, or our service providers.
Service Requests and Quotes
Customers may use this website to request information about local moving, long-distance moving, commercial moving, packing, storage solutions, specialty item moving, and related services.
However, submitting a form does not create a final service agreement. A form submission, quote request, appointment request, or message only starts the review process.
First, our team reviews the information you provide. Next, we may contact you to confirm details. Then, we may provide next steps based on your service request, location, schedule, item list, access details, and service availability.
Because every move is different, quotes, estimates, schedules, and service details may change. These changes may depend on the size of the move, distance, access, stairs, elevators, packing needs, storage needs, heavy items, specialty items, timing, weather, road conditions, and other service details.
Customer Responsibilities
To help us serve you better, please provide accurate information when you contact us or request services.
Before moving day, you should tell us about any details that may affect the move or service. These details may include stairs, elevators, parking, building rules, heavy items, fragile items, specialty items, storage needs, long carry distance, access limits, or time restrictions.
Also, you should keep important personal items with you. These items may include cash, jewelry, keys, medication, passports, legal documents, financial documents, personal records, and other items you may need during the move.
As a result, you can reduce delays and keep important items easy to access.
Information We Collect
When you use our website or submit a form, we may collect information that you provide to us.
This information may include:
- Name
- Email address
- Phone number
- Service type
- Pickup location
- Destination
- Message details
- Appointment details
- Moving or storage request details
- Communication preferences
- Consent records for text messages
We use this information to respond to your request, provide customer support, schedule appointments, prepare estimates, follow up about services, improve our process, and communicate with you about moving or storage needs.
In addition, we may use your information to keep records related to service requests, customer communication, consent, and business operations.
Service Providers and Business Tools
Big Ben’s Moving & Storage may use trusted service providers and business tools to operate this website and manage customer communication.
These tools may help us with:
- Website forms
- Customer requests
- CRM and lead management
- Appointment scheduling
- Email communication
- Text message communication
- Phone communication
- Analytics
- Advertising measurement
- Customer support
- Internal business operations
For example, these tools may help us receive form submissions, organize customer requests, send replies, manage appointments, send service updates, and support our sales and customer service process.
However, we do not sell your personal information through this website. Also, we do not give unrelated companies permission to market to you by using the information you submit through our forms.
For more details about how we collect, use, store, and protect information, please review our Privacy Policy.
Privacy Policy
Your privacy matters to us.
Our Privacy Policy explains how Big Ben’s Moving & Storage collects, uses, protects, and shares information. It also explains choices you may have about your information.
Before submitting personal information through this website, please review our Privacy Policy.
Cookies, Analytics, and Tracking Tools
Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies.
These tools may help us understand website traffic, improve website performance, measure advertising results, and provide a better user experience.
However, you may be able to control cookies through your browser settings. Some website features may not work correctly if you block certain cookies.
SMS Program Name
Big Ben’s Moving and Storage SMS Program
SMS Program Description
When you opt in to the Big Ben’s Moving and Storage SMS Program, you agree to receive text messages from Big Ben’s Moving & Storage about your quote, appointment, move, storage request, customer service issue, or selected marketing communication.
Message types may include:
- Quote follow-ups
- Appointment confirmations
- Appointment reminders
- Moving updates
- Storage request updates
- Customer service messages
- Administrative messages
- Promotional messages or special offers, if you choose to receive marketing texts
Message frequency varies based on your request and your interaction with our team. You must be 18 years of age or older to use this SMS service.
SMS Consent
By opting in to SMS messages, you confirm that you are the authorized user of the mobile number provided. You also agree to receive text messages from Big Ben’s Moving & Storage at that number.
In addition, consent to receive marketing text messages is not a condition of purchase.
SMS Opt-Out Instructions
You can cancel SMS messages at any time. To opt out, text STOP to +1 (435) 238-7091.
After you send STOP, we may send one final message to confirm that you have unsubscribed. Once we send that confirmation, we will stop sending SMS messages unless you opt in again.
You may also ask us to stop sending text messages by contacting us directly.
SMS Help Instructions
If you need help with the messaging program, text HELP to +1 (435) 238-7091.
You may also contact us directly:
Phone: +1 (435) 238-7091
Email: info@bigbensmovingandstorage.com
Message and Data Rates
Message and data rates may apply to messages we send to you and messages you send to us.
Also, message frequency varies.
For questions about your text or data plan, contact your wireless provider.
Carrier Disclaimer
Wireless carriers do not guarantee message delivery. Therefore, carriers may delay or block messages.
Carriers are not responsible for delayed or undelivered messages.
Mobile Information Sharing
Big Ben’s Moving & Storage does not share mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes.
However, we may share information with service providers who help us operate our website, forms, CRM tools, SMS tools, email tools, appointment tools, analytics, advertising tools, or customer communication systems.
These service providers may only use the information to help us provide our services and operate our business.
Email and Phone Communications
When you submit a form, call us, email us, or request a quote, we may contact you by phone, email, or text message to respond to your request.
You may ask us to stop certain types of communication. However, we may still contact you when needed for active service requests, customer support, safety, scheduling, billing, or legal reasons.
Third-Party Links
This website may include links to third-party websites, maps, tools, forms, social media pages, partner websites, or resources.
Big Ben’s Moving & Storage does not control third-party websites. Therefore, we are not responsible for their content, privacy practices, security, or terms.
When you visit another website, you should review that website’s own terms and privacy policy.
Website Content
We provide website content for general information about moving, storage, packing, specialty item moving, and related services.
Although we work to keep information clear and useful, service details may change over time. These details may include service areas, locations, availability, prices, descriptions, and contact options.
Nothing on this website guarantees final pricing, service availability, scheduling, or service approval without direct confirmation from our team.
Intellectual Property
The text, images, logos, graphics, design, videos, and other content on this website belong to Big Ben’s Moving & Storage or are used with permission.
You may not copy, reuse, sell, publish, or distribute website content without written permission from Big Ben’s Moving & Storage, except where the law allows it.
Reviews and Testimonials
This website may show reviews, testimonials, ratings, or customer feedback.
Reviews reflect the experience of the person who provided them. Therefore, individual results and experiences may vary.
We do not guarantee that every customer will have the same experience.
Service Limitations
Big Ben’s Moving & Storage may refuse, delay, reschedule, or limit services when needed.
For example, we may need to change service plans because of unsafe conditions, inaccurate information, lack of access, weather, road issues, building restrictions, unavailable crews, unavailable equipment, oversized items, hazardous materials, illegal items, or other conditions that affect safety or service quality.
In those cases, our team may contact you to review next steps.
Items We May Not Move or Store
Some items may not be accepted for moving or storage.
These items may include hazardous materials, illegal items, explosives, flammable items, perishable food, live animals, plants, firearms, ammunition, chemicals, cash, high-value documents, or other restricted items.
Before moving day, please ask our team if you have questions about a specific item.
Limitation of Liability
Big Ben’s Moving & Storage is not responsible for website errors, temporary website downtime, third-party platform issues, delayed messages, undelivered messages, incorrect information entered by users, or events outside our reasonable control.
In addition, nothing on this website creates a warranty, guarantee, or final service agreement unless Big Ben’s Moving & Storage confirms it in writing.
Indemnification
You agree not to misuse this website or submit false, harmful, or unlawful information.
If your misuse of the website or services causes claims, losses, damages, or expenses, you agree to be responsible for those issues to the extent allowed by law.
Changes to These Terms and Conditions
Big Ben’s Moving & Storage may update these Terms and Conditions from time to time.
When we update this page, we may change the “Last updated” date. Your continued use of this website after updates means you accept the updated Terms and Conditions.
Governing Law
These Terms and Conditions follow the laws of the State of Utah, unless another law applies and cannot be waived.
If a dispute happens, the applicable law and forum may depend on the service, the customer location, and the facts of the issue.
Contact Us
If you have questions about these Terms and Conditions, please contact Big Ben’s Moving & Storage.
Phone: +1 (435) 238-7091
Email: info@bigbensmovingandstorage.com
You may also use our Contact Us page to send a request to our team.
