CEO, Moving Division
D. Garett Francis-Miller serves as the CEO of Big Ben’s Moving Service, the moving division of Big Ben’s Moving & Storage. In this role, he oversees the moving operation and helps ensure every customer receives reliable, high-quality service.
He works closely with operations managers, sales and marketing leadership, and finance. As a result, the moving division stays aligned, organized, and focused on delivering a smooth customer experience.
Leadership Across the Moving Division
Garett Francis-Miller also leads Human Resources for the moving division. In addition, he works closely with storage division leadership to keep both sides of the organization aligned.
Because of this role, Garett helps connect people, processes, and performance. His leadership supports stronger communication, better accountability, and more consistent service across the company.
From the Front Lines to CEO
Garett began his career at Big Ben’s on the front lines. He first served as a shift lead before advancing into the CEO role.
Because he started inside the operation, he understands the day-to-day work behind a successful move. He knows the importance of logistics, team coordination, customer care, and clear communication from start to finish.
Building Systems for Growth
Since stepping into leadership, Garett has helped move the company from an early-stage bootstrap startup into a more structured and system-driven organization.
Over time, he has helped build better processes, stronger leadership accountability, and more operational consistency. As a result, the moving division continues to grow while improving the experience for both customers and team members.
Operations and Customer Service Background
Before joining Big Ben’s, Garett built more than a decade of management experience across several organizations.
He served as Operations Manager and Customer Service Manager with Office Depot. There, he led teams focused on operational efficiency, merchandising execution, and strong customer experiences.
Earlier in his career, he worked as a Team Captain at Universal Studios Orlando. In that role, he led retail teams inside the park and helped drive customer engagement, sales performance, and high-energy service.
Administrative and HR Leadership
Garett also spent five years as Administrative Program Director for Re-Creation Retreat. During that time, he oversaw HR, payroll, onboarding, compliance, budget forecasting, and organizational restructuring.
In addition, he helped support system improvements that strengthened operations and supported revenue growth.
His Leadership Style
Garett brings a leadership style built on accountability, operational clarity, and strong team culture. He believes great service starts with a well-trained and organized team.
Therefore, his goal is to make sure every customer receives a smooth, professional moving experience. At Big Ben’s Moving & Storage, Garett Francis-Miller helps lead the systems, people, and standards that make that possible.
Life Outside of Work
Outside of work, Garett enjoys CrossFit, outdoor recreation, and spending time with his family.
He is a husband and father who values discipline, personal growth, and strong relationships. Those values shape the way he leads at home, at work, and within the Big Ben’s team.
